Exchanges are allowed only for size or color issues.
We do not accept exchange requests for "change of mind," "didn't like the style," or similar reasons.
Request must be raised within 48 hours of delivery.
Requests after 48 hours will not be entertained under any circumstances.
Only one exchange attempt per order.
If the size/color you want is unavailable, we'll issue XILAR wallet credit instead.
Contact support
Email us at [email protected] within 48 hours of delivery
Share order details
Include your order ID and reason for exchange (size/color)
Ship the product
Pack it safely with tags intact. We'll provide pickup or shipping instructions.
Receive new product
We'll ship the correct size/color once we receive the original.