Policy

Return policy

Defects only

Eligibility

Returns are accepted only if the product is defective or damaged.

This includes manufacturing defects, wrong product shipped, or damage during transit.

Mandatory requirement

You must provide a continuous, uncut unboxing video.

·Video must clearly show the shipping label on the package
·Video must be continuous (no cuts or edits)
·Video must clearly show the defect or damage

Without this video, your return request will be rejected.

Exclusions

Returns are not accepted for:

"Change of mind" or "I don't want it anymore"
"Didn't like the style" or "Doesn't match my expectations"
Slight color variations due to screen/lighting differences
Products that have been worn, washed, or altered
Products with removed tags

Why we're strict

As a premium streetwear brand, we ensure every product goes through quality checks before shipping. The unboxing video requirement protects both you and us from fraudulent claims. We value genuine customers and want to maintain affordable prices by minimizing abuse.

Return process

Record unboxing

Start recording before you open the package. Show the shipping label and unbox completely.

Contact support

Email [email protected] with your order ID, video, and description of the defect.

Verification

Our team will review your video and respond within 24–48 hours.

Refund processed

If approved, you'll receive the approved amount in your XILAR wallet. See our Refund Policy.